FAQ

What kind of western wear do y’all sell?

We specialize in authentic western wear that’s as tough as a two-dollar steak! Our current lineup includes:

• Jeans built to withstand ranch work and rodeos
• Pants for when you need to dress up (but not too much)
• Shirts that’ll make you the best-dressed cowboy in the saloon
• Sweatshirts for those chilly nights on the range

Are your products authentic cowboy gear?

You bet your boots they are! We only stock gear that would make even John Wayne nod in approval. Our products are made to withstand real ranch work while keeping you looking sharp enough for Saturday night in town.

Do you offer plus sizes or special fits?

We sure do! While our standard sizes fit most cowboys and cowgirls just fine, we understand that not everyone’s built the same. If you’re having trouble finding your fit, just send us a message and we’ll help you find the perfect gear.

What payment methods do you accept?

We accept all the major payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Your payment information is safer with us than a gold nugget in a bank vault!

Is my payment information secure?

As secure as Fort Knox! We use industry-standard encryption to protect your information. We don’t store your payment details on our servers, so you can shop with peace of mind.

How do I know my order went through?

After you place your order, you’ll receive a confirmation email faster than you can say “yeehaw!” If you don’t see it in your inbox within 15 minutes, check your spam folder. Still nothing? Give us a shout and we’ll sort it out.

How long does shipping take?

We work quicker than a jackrabbit to get your order out! Here’s the breakdown:

• Processing Time: 1-2 business days
• Standard Shipping: 10-15 business days after shipping ($12.95 flat rate via DHL or FedEx)
• Free Shipping: 15-25 business days after shipping (for orders over $50 via EMS)

Remember, business days are Monday through Friday, excluding holidays.

Do you ship worldwide?

We sure do, partner! We ship to most countries around the globe, except for some remote areas in Asia and a few other locations that even the Pony Express couldn’t reach. If you’re unsure about your location, drop us a line before you order.

How can I track my order?

Once your order ships, we’ll send you tracking information faster than a mustang at full gallop! You can follow your package’s journey from our warehouse in West Palm Beach right to your front porch.

What if my package gets held up in customs?

While rare as a blue moon, customs delays can happen. If your package gets held up, we’ll work with you to navigate the issue. Just reach out to us and we’ll do our darndest to help.

What’s your return policy?

If your gear doesn’t fit quite right or isn’t what you expected, you’ve got 15 days from delivery to start a return. We make it easy – no rodeo tricks here! Just contact us at [email protected] and we’ll walk you through the process.

Who pays for return shipping?

For returns due to our error, we’ll cover the return shipping faster than a coyote covers ground. For other returns, the customer is responsible for return shipping costs. We’ll provide all the details when you initiate your return.

How long does it take to process a refund?

Once we receive your returned items, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your bank or payment provider, but it’s usually quicker than a rattlesnake strike!

How can I contact customer service?

Our customer service team is ready to help faster than a quick draw at high noon! You can reach us at:

• Email: [email protected]
• Mailing Address: 263 West Fork Drive, West Palm Beach, US 33401

We typically respond within 24 hours, except on weekends and holidays.

Do you have a physical store I can visit?

Right now we’re operating online only, which allows us to keep our prices lower than a snake’s belly in a wagon rut! But who knows – maybe one day we’ll open a brick-and-mortar store where you can try on all our gear in person.

Can I get a catalog mailed to me?

At this time, we don’t offer printed catalogs – we’re trying to save trees like a good cowboy should! All our products are available on our website with detailed descriptions and photos that are clearer than a mountain stream.